WhatsApp Business is a dedicated application from WhatsApp for the small business owners. It provides all the functions of a normal WhatsApp account plus, some additional tools to interact with the customers very easily and efficiently. There are some functions like automation that allows you to respond to the customer messages automatically. You will be provided with several business tools, statistics of your account, additional messaging tools, etc. So, it is a good thing for the small business owners to set up a WhatsApp Business account.